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Unlock our best Cultural Competence & Health Literacy webinar recordings for free

We’ve been leading in cultural competence and health literacy education in Australia for 25 years.

This membership site will give you exclusive access to the best of our webinar recordings and related resources to help you work more effectively with migrants and refugees.

Here is what you’ll find inside…

Below is a short list of past webinar recordings along with presentation slides.


Unconscious Bias

At work, Unconscious Bias can impact who gets services, who services are designed for, and outcomes for people who are like us, or not like us.


Organisational Health Literacy

Learn how can organisations help minimise jargon and what have other organisations done to improve plain language.


Effective Spoken Communication

Learn about our framework, which involves universal precautions, finding out client’s view and knowledge, enable questions, plain language and check understanding.

Bicultural/ Bilingual Workers: So Misunderstood

Bilingual and bicultural staff are great assets to organisations. Find out about their many, and sometimes contentious, roles and how to support them and get the best value from them.

Translations Making a Start

Learn how you can make clients’ unspoken cultural beliefs about problems, illnesses and service provision visible.


Teach Back Webinar


  • What is teach-back
  • Why it is effective
  • How to do it right

Our aim is to upload a new webinar every two weeks. As a member you will automatically be notified by email of new webinars as they are added to this site.

So what are you waiting for?  Join Now

Who are the presenters?

For over 25 years, we’ve been helping organisations across Australia work better with migrants and refugees through our Cultural Competence and Health Literacy training.






Who’s already inside?

Individuals and staff from the following organisations are already part of this membership site. They all share the same desire to improve their knowledge of Cultural Competence and health literacy.

ACT Government
Alfred Hospital
Austin Hospital
Australian Red Cross
Bendigo Health
Beyond Blue
Brisbane South PHN

Department of Health and Human Services,Victoria
Ethnic Community Services Co-operative
Gateways Support Services
Health Consumers’ Council
Hi Five Community Service
MND Victoria

Marie Stopes Australia
New South Wales Health
Southern Migrant & Refugee Centre
University of Melbourne
University of Queensland
University of South Australia
Womens Health & Family Services

And many others….

Joining is Free!

We look forward to welcoming you on the other side and to share some of our best webinar and resources on cultural competence and health literacy.

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